FAQs

What is NIJ certification?

NIJ (National Institute of Justice) certification is a quality standard for assessing the effectiveness of ballistic protection equipment.


What are the NIJ certification levels for bulletproof vests?

Common levels are IIA, II, IIIA, III, and IV, each indicating the capability to stop different ballistic threats.


How can I determine the appropriate protection level for me?

Refer to our selection guide to understand threat levels and choose a product that fits your specific needs.


Do the products have an expiration date?

Yes, we recommend checking the expiration date on our products to ensure their effectiveness.


Do you ship internationally?

Yes, we ship to all of America. Shipping costs and times may vary depending on the location.


Can I return a product if it doesn't meet my expectations?

Yes, we accept returns within a specific timeframe. Check our return policy for more details.


How can I track my order?

We will provide a tracking number once your order has been shipped. You can track it on our order tracking page.


Do the products come with usage instructions?

Yes, each product includes detailed instructions on proper use and care.


Do you offer discounts for bulk purchases?

Yes, contact us directly to discuss pricing options and discounts for bulk purchases.


How can I ensure the equipment fits correctly?

Refer to our size guide and recommendations to ensure a proper fit. We are also available to provide personalized assistance.


Are the products water-resistant?

Some products have water-resistant features. Check the specifications of each product for more details.


Do you offer a warranty on your products?

Yes, we offer a warranty. Check the warranty terms and conditions for detailed information.


What should I do if I receive a damaged product?

Contact our customer service immediately. We will provide instructions on how to proceed.


Can the personal protection equipment be customized?

Yes, we offer customization options. Contact our consultant team to discuss your requirements.


How can I contact customer service?

You can reach our customer service through our online contact form or via email at.